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Start with the guides below. If the answer is not here, open a ticket from your farm portal or send us a message.

Knowledge base

Changing or cancelling your plan

What happens to your data either way.

Go to Subscription in your farm portal.

CHANGING PLAN
Choose a different plan and complete checkout. What you can do on a higher plan applies straight away.

CANCELLING
Choose Cancel subscription. You keep full access until the end of the period you have already paid for, and the subscription simply does not renew.

WHAT HAPPENS TO YOUR DATA
Nothing is deleted. You go back to the free limits, so older readings stay stored but sit outside the history window until you subscribe again.

Download a spreadsheet before cancelling if you want a copy on the computer. Compaction tests stay with the account. Weather context (when enabled) stays the same way — neither is wiped by a plan change.

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